Refund & Dispute Policy 

​At Dr J Check Engine Light LLC, we value honesty and fairness. Our goal is always to provide accurate diagnostics and dependable service.

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1. No-Find, No-Pay Guarantee

If we are unable to identify or confirm the issue with your vehicle, you will not be charged for the diagnostic service.

We stand behind our work — if there’s no problem found, there’s no bill.

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2. Refund Eligibility

If you believe a service was performed incorrectly or not as agreed, you may request a refund or dispute a charge within 15 calendar days of your service date.

Refund requests must be submitted in writing by:

    •    Email to [Insert business email], or

    •    Mail to [Insert business address]

After 15 days, refunds or disputes may no longer be eligible.

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3. California Refund Law Notice

Under California Civil Code §1723, businesses offering services or goods must clearly post their refund policy.

Our policy is:

“No charge if the problem cannot be found. 15 days to dispute or request a refund.”
 

This policy is conspicuously posted online and applies to all customers.

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4. Dispute Resolution

We aim to resolve all customer issues directly and professionally.

Please reach out to us before filing a chargeback or complaint so we can address the matter quickly and fairly.

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5. Contact Us

If you have questions or concerns about this policy, contact us.

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